Standard Iglu Cancellation Policy
Residential Agreement Cancellations
Once a Residential Agreement (“Agreement”) has been signed, the student must comply with the terms and conditions of that Agreement. Whilst the terms of the Agreement vary between different Australian States, the student is required to pay the rental due for the term of the Agreement. If the original student wants to cancel their agreement with Iglu and they or Iglu finds a replacement student to take over the balance of the Agreement, the original student will no longer be required to comply with the terms of the Agreement. This will typically incur a cancellation administration fee of between 1-2 week’s rent.
Students may also cancel an Agreement without charge as part of Iglu’s “No Visa, No Offer, No Pay” option if they are:
- unable to secure an Australian Visa
- declined entry to their intended course of study in Australia.
To exercise the “No Visa, No Offer, No Pay” option, the cancellation request must be:
- accompanied by supporting documentation
- received 14 days prior to the student’s lease commencement date.
If the student elects to cancel an Agreement within 14 days of their contract start date, or anytime thereafter, the terms of Iglu’s Residential Agreement Cancellations Policy will apply.
International Students
If you are affected by student visa processing delays, you should contact your Iglu property 30 days prior to your contract start date to advise them of the delay and discuss your options.
Reservation Cancellations
If you are yet to sign your Residential Agreement, please see below for our Reservation Cancellation and Refund policy in your state.
